Refund Policy

Eligibility Conditions A refund may be requested ONLY under these circumstances:

Quality Defects: Structural/material flaws affecting functionality (e.g., broken joints, warped wood).
Non-Conformity: Product differs significantly from approved design specs/samples (e.g., dimensions, color).
Delivery Delays: Failure to meet agreed delivery timeline (exceeding 30 days). Contract Violation: Seller breaches terms (e.g., using substitute materials).
Non-Refundable Cases:
❌ Post-production design changes by buyer
❌ Damage from improper use/installation
❌ Natural variations in wood grain/color
Refund Process Step Actions Timeline
1. Request Submission Submit via email/[portal] with: Within 7 days of delivery • Order number • Photo/video evidence • Signed design approval documents
2. Verification Seller inspects product & documentation 3-5 business days
3. Resolution Options if approved: • Full refund (70-100% based on defect severity) • Free repair/replacement • Store credit (+10% bonus) 7-14 days post-approval
4. Quality Assurance Warranty Period: 3 years for structural components (e.g., frames), 1 year for surfaces.
Compliance: All materials meet CARB P2 (formaldehyde) and ISO 9001 standards.
5. Legal Disclaimer Refunds processed via original payment method within 15 banking days. Disputes governed by CHina Consumer Protection Act** and UN Convention on Contracts for International Sale of Goods (CISG). Force majeure events (e.g., natural disasters, wars) exempt sellers from penalties.